New Vitality Skin Care Review
9.0/10
Quick Overview
- Difficulty
Moderate
- Cost
Average
- Trial Period
30 Days
New Vitality is a highly reputable online skin and beauty product manufacturer that sells items exclusively through its website. Originally established as a print catalog in 1993, New Vitality has a proven commitment to scientific research.
The company relies on the work of a panel of nine health experts including medical doctors, chemists, nutritionists, dermatologists and plastic surgeons. These experts are directly responsible for the research and development of the company's product line, which includes a variety of herbal remedies and nutritional supplements in addition to skincare products.
New Vitality offers an extensive line of skin and beauty products divided into categories such as Anti-Wrinkle, Skin Moisturizers, Skin Lightening, Facial Skin Care, Hair and Personal Care and Skin Vitamins and Supplements. It's also possible to see a list of the most popular products.
New Vitality's skincare products are priced affordably, with a number of discounts available for those who buy in bulk and utilize the company's automatic delivery program. Additional savings can be had by subscribing to the New Vitality email newsletter.
If you ever encounter a problem with a New Vitality skincare product, or if you're looking for product selection advice prior to placing an order, you can contact the company's customer support team 24/7 via toll-free phone and email. New Vitality stands out from the competition by offering actual product advice based on your skin type, age and skin conditions. If you receive a product from New Vitality with which you're dissatisfied, you may return the item, opened or unopened, for a full refund minus the cost of shipping and a small restocking fee.
New Vitality researches, develops, manufactures and packages 100% of its products in-house at the company's headquarters in Farmingdale, New York. By maintaining a first-party production system, New Vitality is able to constantly monitor the quality and consistency of the entire manufacturing process. This results in a line of products that are exceptionally safe and effective.
New Vitality's quality as a company is evident in their ability to maintain an informative, easily-navigable website. Most of the product pages come complete with a detailed general overview, a list of benefits, an ingredients breakdown, customer reviews and an extensive FAQ section. For example, the FAQ section for NightSkin, New Vitality's popular night cream, includes application instructions as well as answers to questions such as the following:
- "When can I expect to notice results?"
- "Are collagen creams just as effective?"
- "Is the product exclusively intended for women?
- "Why is the product only applied at night?
By answer these questions directly in the product description, New Vitatly saves many customers from needing to make a call to customer support.
New Vitality is able to deliver high quality skin and beauty products at extremely reasonable prices by utilizing a direct sales model. Rather than sending their products to other online distributors and physical retail stores, the company sells all of its product directly from its own website. By cutting out the middlemen, New Vitality is able to invest more of their revenue into business aspects such as product development and customer service, meanwhile keeping product prices to a minimum.
New Vitality makes a point of posting a full ingredients list on each skincare product page of their website. The ingredient lists are either presented in-line with the general product description or in a separate Ingredients tab. In most cases, the key ingredients are listed separately with a brief definition of each, allowing you to understand exactly why certain ingredients are included in a given product, and why they're effective at addressing certain skin concerns. The fact that New Vitality publishes full ingredient lists instead of only active ingredients is a testament to the company's dedication to product transparency. It also allows allergy-sufferers and those who strive to stay away from certain ingredients to make the best product selections while shopping the New Vitality skincare catalog.
New Vitality is not an all-natural skincare product manufacturer, meaning that some of the company's products do contain artificial ingredients. These may include artificial preservatives, dyes, fragrances, emulsifiers and more. Although this doesn't represent a reason to avoid the company, those who insist on organic and all-natural skin and beauty products are advised to read the ingredient lists carefully or shop elsewhere. New Vitality states that they make every effort to source the finest ingredients available, though they make no mention of the ingredients' source.
New Vitality takes a serious approach to scientific research as it applies to product development. As such, they've hired a panel of nine experts specializing in everything from dermatology and nutritional supplementation to internal medicine and neurosurgery. The skin and beauty branch of New Vitality is led by Arthur W. Perry, MD, FACS. As a board-certified plastic surgeon, Dr. Perry has been working for over 20 years in the field of anti-aging technology, publishing a number of medical textbooks and peer-reviewed scientific papers along the way. Dr. Perry's research has culminated in the development of four of New Vitality's most popular skincare products, including Soft Skin, Natural Block, DaySkin and NightSkin.
Dr. Denise Forte-Pathroff, MD, FAAD, is a practicing dermatologist and Professor of Internal Medicine also appointed to New Vitality's panel of experts. Her research, which has been performed under the supervision of the American Academy of Dermatology among other reputable institutions, has allowed her to assist in the the development of New Vitality skincare products including Heel Relief and EpiGlo. These are just a few examples of how New Vitality uses actual scientific research in the formulation of their skin and beauty items.
The New Vitality website includes no mention of clinical trials performed on their skincare products. Although this does not necessarily indicate that the products are brought to market without testing, it would be preferable to see some published clinical study results to help customers gauge the real-world effectiveness of each product. At the same time, there are very few skin and beauty product manufacturers that publish this type of information on their websites.
The effectiveness of the products sold by New Vitality can be measured by navigating the site's individual product pages and clicking on the Customer Reviews tab. While many of the products have received several testimonials, others have none at all. Unfortunately, the presentation of the testimonials themselves is rather sparse; common review features such as star ratings, pros and cons lists, and detailed information regarding each reviewer's age group, skin type and existing skin conditions are not available. Further, there's no way to directly post testimonials without the prior editing of New Vitality, meaning that the company is most likely only posting the most positive reviews.
Despite these shortcomings, the testimonials that are available on the New Vitality website do indicate the company's ability to deliver a consistently excellent product. Many of the reviews are quite detailed, and describe how New Vitality's products worked when others were unable to. One reviewer described how, even at 58 years of age in an extremely dry climate, New Vitality's DaySkin moisturizer was able to deliver noticeable results within only a few days of use. The relative lack of consumer testimonials is forgivable in light of New Vitality's return policy, which allows you to try a product for up to 30 days before deciding whether to return it.
New Vitality backs up its various skin and beauty products with excellent customer support, provided by a team of dedicated experts who are deeply familiar with the company's product catalog. Direct support is available free of charge by email and phone, with support hours ranging from 9:30am through 6:00pm on regular business days. General customer support inquiries can be directed to 1-800-943-6465 or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. If you're seeking product recommendations, such as if you wish to purchase a product to address a specific skin condition, you may contact New Vitality's Product Advisor by calling 1-888-997-2941. Unlike the company's standard support reps, New Vitality Product Advisors can be reached 24/7. This is one feature that sets New Vitality apart from many online skincare manufacturers who are often unable to provide specific product recommendations through customer support.
Aside from their direct support channels, New Vitality offers an extensive FAQ section with topics pertaining to product safety, shipping, returns, ordering, automatic shipping, print catalogs and general information regarding New Vitality as a company. The FAQ is very thorough, and can often eliminate the need for a direct service inquiry. The only thing currently missing from New Vitality's customer support department is live chat.
As a courtesy to their customers, New Vitality offers a standard 30-day product return policy that applies to all of their skin and beauty products. You may return up to one used product and as many sealed products as you'd like in a single return. All products returned to New Vitality are subject to a full refund of the purchase price minus the cost of shipping and handling and a mandatory $3 restocking fee, even if you effectively return the item by refusing initial delivery.
In order to return a product to New Vitality, you must first contact the company's customer support department to request a return authorization. The company recommends using a trackable shipping method with shipping insurance, as New Vitality is not responsible for any damage incurred during return transit. Although New Vitality's return policy is an obvious benefit, some skincare product manufacturers offer longer trial periods and waive restocking fees. The brevity of the return policy is less detrimental to those who already know the exact products they're seeking in a skincare regimen.
New Vitality offers a wide variety of skin and beauty products for extremely reasonable prices, with several cost-cutting opportunities available to those who are willing to shop around on the site and take advantage of its sales. Many of the products are subject to an instant 10% discount off of normal retail pricing with the purchase of a single unit. However, most customers will prefer the company's "Buy 2, Get 1 Free" offers, which are attached to several of New Vitality's skincare products. Other rotating sales and promotions include instant-discount coupon codes, free product add-ons and clearance sales, all of which are announced via the New Vitality free email newsletter. When you subscribe to this newsletter, you'll receive a coupon for $10 off of your next order.
Once you choose a few products you like, it's advisable to sign up for the New Vitality Super Saver Program. The Super Saver Program is an automatic delivery program that allows you to choose one or more products to receive on a regular, ongoing basis. The best time to enroll is when your favorite products are on sale, as the Super Saver Program locks in the current price until you cancel automatic delivery. Super Saver members receive free shipping on all automatically delivered products, as well as assorted other perks including free gifts and additional discounts.
New Vitality's shipping prices are reasonable as well, with standard shipping rates of $4.95 for single items and $7.95 for orders of two or more items. Standard shipping, which is free for orders of $99 or more, takes approximately 7 to 10 business days. If you require faster shipping, the following upgrades can be had by paying an additional fee:
- Overnight Delivery: $24.95
- 2-Day Delivery: $16.95
- 5-Day Delivery: $6.95
Summary
New Vitality is a solid choice for anyone looking to purchase high quality skincare products online. The company offers a well-rounded line of moisturizers, lightening complexes, anti-wrinkle creams and hair care products for affordable prices, all of which can be had for even less when you take advantage of "Buy 2, Get 1 Free" offers and the company's auto delivery program, which offers free standard shipping. New Vitality relies on a diverse panel of medical and skincare experts to research and formulate their product line, resulting in some of the safest and most effective products on the premium skin and beauty market.
New Vitality does have a few disadvantages, such as some inconsistencies in the presentation of their product descriptions, a reliance on a few artificial ingredients, and a lack of published clinical trial results. These shortcomings are easy to forgive in light of New Vitality's exceptional customer service, delivered for free via a team of skin and beauty experts 24/7. The New Vitality return policy allows you to open and try products for 30 days before deciding whether to keep them, and serves as yet another reason to make an online purchase from New Vitality.
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